Survey 2021: Satisfied Customers!

25. January 2022
Survey 2021: Satisfied Customers!
Anita Wilson
CEO

98% Would Recommend Translation Agency eurocom

The annual eurocom survey on customer satisfaction provided pleasing results: almost everyone would recommend Austria's leading translation agency.

Satisfied customers are crucial for every successful and future-oriented company. This is not a new revelation, but it is not always easy to achieve and verify. One objective method is a satisfaction survey, which eurocom has been using for years and has integrated into its continual improvement process. "The survey allows us to recognize and rectify any weaknesses straight away," say Anita Wilson and Klaus Fleischmann, CEOs of eurocom Translation Services, regarding quality management.

Successful Results

The results of this year's survey give eurocom's quality management an excellent report. Not only would all customers recommend eurocom as a translation service provider, but they also value the quality delivered in general. All customers were either generally satisfied or very satisfied with the linguistic quality and delivery deadlines. Only two customers were not satisfied with the price-performance ratio and technical competence. eurocom also achieved top scores for service, communication, and personal support. "These results confirm we are on the right track," say a delighted Anita Wilson and Klaus Fleischmann. "Above all, however, they reveal to us that we are meeting the high expectations that we place on ourselves for our customers too."

110 Trees

As a thank you for participating, eurocom is donating a tree via growmytree.com for each questionnaire filled in. As a "eurocom counterpart" in project management is also required for every successful translation project, a total of 110 trees will be planted. The survey has thus produced positive results in several respects.

New Services

The survey also highlights that eurocom is very customer-focused and therefore also expands and adapts its range of services in line with customer needs. Under "Language Managed Services", Austria's leading translation agency carries out tasks in the fields of terminology, review, machine translation, and global SEO. "Depending on requirements, we can take care of the entire range of tasks or just some aspects," explains CEO Anita Wilson. "And according to the surveys, Language Managed Services are already attracting a great deal of interest."

There are webinars taking place currently that explain how customers benefit from eurocom Language Managed Services. You can find out more about webinars on Language Managed Services at eurocom here.

Contact us if you would like a more precise evaluation of this satisfaction survey. We would be happy to send you a summary.

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